Winner Gay Gargill from Pool-in-Wharfedale chose to spend her £50 at 5th Avenue.
I visited on 21st May.
Why did you choose 5th Avenue?
I work in Ilkley, so I’ve walked past the shop and looked in the window a few times, but I’d never actually bought anything from there. I don’t usually have much time to browse or go shopping during my lunch breaks, so this felt like a great opportunity to have a proper look around.
What were your first impressions?
It’s a lovely shop with something for everyone. I’d always thought it was more focused on dressy, formal wear, but I was pleasantly surprised to find plenty of casual and sporty clothing too, along with beachwear and cover-ups. It really caters to both ends of the spectrum, from relaxed holiday outfits right through to formal occasion wear.
There’s also a great selection of clothing, and the shop feels much bigger than it looks from the front, as it extends around the corner and towards the back.
What did you buy?
I bought a lovely pair of casual cropped trousers, which I’m planning to wear with a blouse I already own for a special occasion with my daughter. I’m really looking forward to wearing the outfit.
The trousers are by a brand called Robell, which offers a fantastic range of styles, including long, short and cropped lengths. I love them so much that I’m planning to go back and buy another pair in a different colour. They fit beautifully, and I really like both the material and the colour.
How was the service?
There were two ladies in the shop, and both were incredibly friendly and helpful. They greeted me as soon as I arrived and were already aware of the voucher, so I didn’t need to explain anything.
I must have tried on around eight pairs of trousers in different sizes and colours, and one of the ladies was always on hand to bring alternative sizes and swap items for me. It meant I didn’t have to keep getting dressed and going back out of the changing room to find things myself, which I really appreciated.
One of the ladies also gave me advice about caring for the trousers, including not using fabric conditioner when washing them, which was really useful to know.
Having worked in retail myself, I know how important good customer service is, and the team at 5th Avenue got it absolutely spot on. They struck the perfect balance between being attentive and helpful without ever being pushy.
Is it value for money?
Yes, definitely. The quality and fit are excellent, so I feel it offers very good value for money.
Will you go back?
Absolutely! I’ve still got more trousers to buy!
3 South Hawksworth Street, Ilkley LS29 9LA
01943607724
